Refund Policy

Last updated: August 2026

We want you to be completely satisfied with Aura Scale (operated by AL-SHAMKHI TECH LTD). To ensure confidence in your purchase, we offer a fully functional 10-day free trial before buying.

1. 14-Day Money-Back Guarantee

If you purchase Aura Scale and experience technical issues that cannot be resolved, you are eligible for a full refund within 14 days of purchase.

2. Refund Conditions

Refunds are processed in compliance with Paddle’s Consumer Guarantee. To qualify, please ensure:

• Your request is submitted within 14 days of the original transaction date.
• You provide your Paddle Order ID and email used during checkout.

3. How to Request a Refund

To request a refund, please contact our support team at support@aurascale.uk or contact Paddle directly via your purchase receipt email.